Refund policy

At Yuvrit, we value your time and the personalised care planned for each consultation and therapy. This policy outlines how cancellations, rescheduling, and refunds are handled in a fair, transparent and consumer friendly manner.

This policy applies to all consultations, therapies, memberships, and purchases made at Yuvrit Ayurveda, operated by Santutthi Health Private Limited (“Yuvrit”, “we”, “us”).

By booking an appointment or making a payment, you agree to this Policy.

1. Consultation Appointments

• Consultations can be cancelled any time before the scheduled consultation time.
• Consultations can be rescheduled any time, subject to slot availability.
• Once the consultation time has passed, the consultation is considered utilised and no refund will apply.

Doctor consultation slots are reserved specifically for you and cannot be reassigned once the consultation time begins.

2. Therapy Appointments

This includes therapies such as Abhyanga (full body oil massage), Shirodhara (warm oil poured over the forehead), Basti (medicated enema therapy), Udwartana (herbal powder massage), Potli (herbal pouch massage), Takradhara (medicated buttermilk stream therapy), and similar services.

• Therapy appointments can be cancelled or rescheduled any time before the scheduled therapy time.
• On cancellation, a nominal charge may be deducted towards consumables already prepared or opened, medicine or oil preparation, and therapist and room preparation.
• The remaining amount will be eligible for refund or adjustment.

3. Medicines, Herbal Products & Consumable Kits

• Consumable kits (therapy kits, decoctions, oils prepared for use, and similar items) are non returnable and non refundable.
• Other medicines and products can be returned only if they are unused, unopened, in intact packaging, and in safe, resalable condition.
• Returns must be made to the nearest Yuvrit clinic.
• Approved refunds are processed after quality and safety verification.

Yuvrit reserves the right to refuse returns that do not meet safety or hygiene standards.

4. Memberships & Prepaid Plans

• Memberships and prepaid plans are non refundable and non transferable.
• Benefits must be used within the stated validity period.
• Unused benefits expire automatically and cannot be exchanged for cash or credits.

5. Refund Processing & Fees

Timeline

• Approved refunds are processed primarily to the original mode of payment, or by bank transfer via NEFT.
• Refunds typically take 7 to 10 business days, depending on banks and payment gateways.
• Where possible, Yuvrit may process refunds via UPI after customer verification and confirmation.
• Yuvrit is not responsible for delays caused by third party payment processors.

Refund Fees

Where a refund is requested for a payment made through a digital payment method, Yuvrit may deduct the processing cost charged on the original transaction. We only pass on what the payment provider charges us.

Note: These charges only recover the payment processing costs incurred on the original payment. Yuvrit does not earn any profit or additional revenue from these charges. Any applicable fee will be communicated to you at the time of processing the refund.

6. Clinic Initiated Cancellations

If Yuvrit cancels or reschedules an appointment due to doctor unavailability, medical emergencies, or operational reasons, you may choose either a full refund or rescheduling at no additional cost. No refund fees are charged in these cases.

7. Force Majeure

Yuvrit shall not be liable for cancellations or delays arising from events beyond reasonable control, including natural disasters, government orders, public health emergencies, or infrastructure failures.

8. Governing Terms

All services, limitations, disclaimers, and data handling practices are governed by Yuvrit’s Terms & Conditions and Privacy Policy.

9. Contact & Grievance Redressal

For cancellation, rescheduling, or refund requests:

Email: admin@yuvrit.in
Clinic Front Desk: During working hours

Grievance Officer (Compliance Officer)
Santutthi Health Private Limited
39, Shabari Arcade, 3rd Floor, 14th Main Road, HSR Layout Sector 7
Bengaluru 560102, Karnataka, India

10. Policy Updates

Yuvrit reserves the right to update this Policy at any time. Updates will be effective upon publication on the website.