Privacy policy

INTRODUCTION

The domain name www.yuvrit.in ("Website") is owned and operated by Santutthi Health Private Limited (“Company”), a company incorporated under the Companies Act, 2013, having its registered office at 39, Shabari Arcade – 3rd Floor, 14th Main Road, HSR Layout Sector 7, Bengaluru 560102, Karnataka, India ("Yuvrit"). This Privacy Policy ("Policy") explains how Yuvrit collects, uses, shares and processes Personal Data in relation to services provided on the Website.

This Policy is framed in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable.

KEY DEFINITIONS

"Personal Data" means any data about an individual who is identifiable by or in relation to such data. "Data Principal" means the individual to whom the Personal Data relates. "Data Fiduciary" means the entity that determines the purpose and means of processing (here, Yuvrit).

CONSENT

By accessing or using the Website and/or submitting your information, you provide free, informed, specific and unambiguous consent for Yuvrit to process your Personal Data for the purposes described in this Policy. You may withdraw consent at any time by writing to admin@yuvrit.in. Withdrawal may limit our ability to provide certain services.

TYPES OF INFORMATION

We may collect Personal Data such as name, contact information, and health-related information you choose to provide (including dosha assessments, symptoms and medical history), along with Transactional Data (appointment requests, communications, payment status) and Device/Usage Data (IP address, browser type, pages visited). We may also process payment-related information through payment gateways (e.g., Cashfree); Yuvrit does not store complete card/bank details when processed by such gateways.

COLLECTION OF INFORMATION

We collect Personal Data when you fill forms or quizzes, request consultations/appointments, communicate with us (including via WhatsApp/email/phone), or use the Website. We may also collect data via cookies and similar technologies, and through third-party embeds such as YouTube/Instagram as per their policies.

USE OF INFORMATION

We use Personal Data to provide services, respond to requests, process payments, send important operational communications, improve and secure the Website, comply with legal obligations, and (where permitted) send marketing communications with opt-out options. We do not sell your Personal Data.

INFORMATION SHARING

We may share Personal Data with employees/contractors on a need-to-know basis, with service providers acting as data processors under written agreements, with payment gateways for payment processing, with authorities where required by law, and as part of corporate transactions subject to confidentiality and lawful basis.

YOUR RIGHTS

You may request access, correction, updating, or erasure of your Personal Data by writing to admin@yuvrit.in. We will act on requests in accordance with applicable law and may retain data where required for medical, tax, accounting or regulatory purposes. You may also withdraw consent and raise grievances via the contact below.

RETENTION

We retain Personal Data only as long as necessary to fulfil the purposes described in this Policy or as required by applicable law.

COOKIES

We use cookies to improve functionality, remember preferences (where applicable), and analyse traffic. You can manage cookies via browser settings; some features may not work if cookies are disabled. Third-party embeds may set their own cookies.

SECURITY

We implement reasonable physical, technical and organisational measures to protect Personal Data. No system is completely secure; however, we take commercially reasonable steps to protect your information and require service providers to do the same.

MINORS

The Website is not intended for use by individuals under 18 without verifiable parental or legal guardian consent. By submitting a minor’s Personal Data, you confirm you are authorised to do so.

OPT-OUT

You may opt out of non-transactional marketing communications by following the unsubscribe instructions provided or by contacting us at admin@yuvrit.in.

THIRD-PARTY LINKS

We are not responsible for privacy practices of third-party websites/services linked or embedded on the Website.

CHANGES

We may update this Policy from time to time. Updates will be posted on the Website and will be effective upon posting.

GRIEVANCE REDRESSAL

Grievance Officer: Compliance Officer
Email: admin@yuvrit.in
Address: 39, Shabari Arcade – 3rd Floor, 14th Main Road, HSR Layout, Bengaluru – 560102, Karnataka, India.